Meeting with staff:

• Concepts
• Project steps
• Rules
• Format
• Communication
• "Roll Out"
• Reports
• Action Plans

Interviews:

• 6 structured interviews

Preliminary questionnaire

Survey in a focused group

Final questionnaire

Approved Questionnaire

Communication:

• Memo from the President
• HR Director Memo explaining the process

"Roll out"

• Sending questionnaires Monitoring
• Collection or direct mail

Statistical analysis Reports by:

• Factor
• Functional group
• Organizational division
• Others

Overall results by segment

Comments

Suggestions

Briefing

Supporting the preparation of action plans